Responding to global gaps in health care competence, IFC's IQ-Healthcare Tool—with the IQ standing for Improving Quality—helps health providers improve patient safety, align practices with global quality standards, and build safe health infrastructure. A diagnostic tool that operates at the network-wide and single-facility level, our service identifies quality gaps and cost-efficient solutions. To date, the IQ-Healthcare Tool has been used with more than 50 hospitals and clinics in nearly 20 countries.
The IFC IQ-Healthcare team organizes regular learning sessions via webinar with health professionals and industry experts to share practical solutions that have been applied in emerging markets.
This webinar explored the tools that can help a health care facility perform better now and let it envision operational reality after the crisis. Murat Kucukkaya, Managing Director of Joint Commission International (JCI) Middle East and Africa and WAI NG, Principal Consultant of Infection Prevention and Control of JCI, presented his organization’s on-line education module on infection prevention and control. JCI Navigator is a new approach to empower health systems, regardless of their quality maturity, to make progress in providing safer patient care.
Part 1 | Enhancing Safety during Pandemic and Preparing to Post-COVID Reality
Part 2 | Enhancing Safety during Pandemic and Preparing to Post-COVID Reality
This webinar was held together with Ribera Salud—a leading Spanish integrated healthcare provider. To admit over 1,500 in-patients with COVID-19 in Spain, Ribera Salud had to very quickly double ICU and in-patient capacity in some of its hospitals, and trained over 5,000 professionals to fight the virus and stay safe at the same time. To date, contamination rates among staff has been very low. Ribera Salud introduced new healthcare delivery models such as Hospital at Home and Health Portal to support patients with confirmed COVID-19. Ribera Salud’s Alberto de Rosa, CEO, and Dr. Elisa Tarazona, COO, addressed the following topics:
Part 1 | COVID-19: Safer Operation at Peak Capacity
Part 2 | COVID-19: Safer Operation at Peak Capacity
Dr. Jifang SHENG, the Director of the Department of Infectious Diseases at The First Affiliated Hospital of Zhejiang University School of Medicine ("FAHZU") and a member of the expert team for COVID-19 prevention and control of China's Zhejiang Province, together with her colleague, Dr. Junwei SU, shared their first-hand clinical experience in managing the COVID-19 outbreak. FAHZU is one of the top 10 hospitals in China and its team has handled many of the COVID-19 cases in Zhejiang province. Zhejiang province is one of the biggest provinces in China with a population of around 57 million, and has the fourth largest number of confirmed COVID-19 cases in China at 1,243 as of March 26, 2020. FAHZU has not experienced any COVID-19-related death or any infection among its medical personnel. Dr. Sheng, and her team who managed the fever clinic, the contaminated zone and staffing, addressed the following topics:
Part 1 | Frontline Lessons from China: COVID-19 Hospital and Clinical Preparedness
Part 2 | Frontline Lessons from China: COVID-19 Hospital and Clinical Preparedness
Errare humanum est – you can only avoid mistakes if you sit and do nothing. This webinar explored practical, creative, and proven solutions to organizing incident reporting and analyzing it for better patient safety.
The discussion was led by Julia Khalimova, IFC Specialist in Healthcare Quality and Patient Safety, and Maram Abu Alhaija'a, Quality Management and Development Director of Istishari Hospital in Jordan.
Part 1 | Incident Reporting: How to Turn Mistakes into Progress
Part 2 | Incident Reporting: How to Turn Mistakes into Progress
Julia Khalimova, IFC Specialist in Health Care Quality and Patient Safety, summarizes what IPSG is about.
Fatima Javed, Fatima Javed, Corporate Assistant Director on Total Quality Management of Al Abeer Medical Group in Saudi Arabia, tells how the Group addressed each standard and what are the key principles that you need to keep in mind, and what do you do when two accreditation agencies view the same standard differently.
Dr. Zeeshan Bin Ishtiaque, Medical Director of Shifa International Hospitals in Pakistan and a JCI International Physician Surveyor, uses his own experience to advise on structuring IPSG compliance work in a facility – from diagnostics to results measurement.
Faith Muigai, SafeCare Regional Director, and other speakers respond to questions that were asked during the webinar.
Julia Khalimova, IFC Specialist in Health Care Quality and Patient Safety, discusses what it takes to lobby the changes and what results those changes bring.
Sudhakar Jayaram, CEO of Mediciti Hospital in Nepal, talks about the challenges that his hospital faced with quality improvements and explains ways to manage excessive visits from relatives of patients.
Faith Muigai, SafeCare Regional Director, shares her experience as a hospital manager and advises on staff retention