Public consultation, as referred to in this Good Practice Manual, is a tool for managing two-way communication between the project sponsor and the public. Its goal is to improve decision-making and build understanding by actively involving individuals, groups and organizations with a stake in the project. This involvement will increase a project's long-term viability and enhance its benefits to locally affected people and other stakeholders.
Divided into three parts, project participants and others interested in the importance of public consultation in project development and the expectations of IFC should read Section A. Section B focuses on managing the entire public consultation process and is geared towards project managers. Section C has been written for line managers and those practitioners and consultants engaged in planning and implementing public consultation activities at various stages of the project.