Enhancing Financial Capability and Inclusion in Uzbekistan: A Demand-Side Assessment

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IFC conducted a financial capability and inclusion survey in Uzbekistan in 2020. This report provides key findings of the survey and recommendations across three main areas: (1) financial inclusion, (2) financial capability, and (3) financial consumer protection. The other sections of the report provides a detailed overview of the results of the financial capability survey, summarizes key findings of the report (executive summary), introduces the methodology of the survey in chapter one, and focuses on the overall level of financial inclusion in Uzbekistan in chapter two. Chapter three is an overview of the levels of financial capability in Uzbekistan, specifically financial knowledge, attitudes, and behaviors of respondents. Chapter four explores the relationship between financial inclusion and financial capability. The final chapter looks into financial consumer protection practices in the country.

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