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WEBINARS
The IFC IQ-Healthcare team organizes regular learning sessions via webinars with health professionals and industry experts to share practical solutions that have been applied in emerging markets.
Quality improvement is an ongoing process of finding better ways to do things. Once gaps in patient safety are identified and objectives set, a system with right framework must be put in place. Why? Because planning – with deadlines, roles, and targets – is essential. Without it, practitioners might focus too deeply in one area and waste efforts. The result? A tired staff doing too many things at once. Very little gets accomplished.
However, quality program is much more than tables with tasks and responsibilities. It requires a thoughtful and systematic approach, and other elements must be put in place.
This webinar answers important questions:
- Plan vs Program – how are they linked, and what is the difference?
- What are the key elements of plan and program?
- Tips and tricks: How to design and implement effectively?
Speakers:
- Jacqui Stewart, CEO of COHSASA, South Africa
- Penina Kirea, Chief Nursing Officer, Avenue Healthcare, Kenya
- Ajibike Oyewumi, Healthcare Quality and Patient Safety Expert, IFC
- Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC
Radiology services are highly complex and require special consideration, especially since staff often underestimate its perils. The equipment is dangerous – even when not being used – and there are huge consequences if it is misused.
There is a critical need to implement quality standards and ensure that staff consistently follow developed protocols. There are two parts to this: staff must safely use the equipment, but then it must be used effectively to treat the patient. How do doctors ensure accurate interpretation? Most importantly, how do we ensure a continuity of care that is standardized across patients?
In this webinar, we probe important questions:
- What are the specific requirements for staff and patient safety?
- Why certain elements are critical for safety, such as layout?
- How accreditation and other quality tools can help in risk mitigation?
Speakers:
- Dr. Hend El Sherbini, CEO, Integrated Diagnostics Holdings (IDH)
- Dr. Ahmed Wafaie, Professor of Radiology, Head of Al Borg Scan
- Dr. Yasser Mohamed Ahmed AL-Sayed, Professor of Nuclear Medicine, Medical Director, Nuclear Medicine Unit, Al Borg Scan
- Nooraiysha Lewis, RVT, Clinical Vascular Specialist, Healthcare Quality Consultant, IFC
- Joseph Williamson, RDMS, Maternal-Fetal Sonologist, Healthcare Quality Consultant, IFC
- Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC
It is easy to get lost while navigating the complex world of regulations and standards for personal protective equipment (PPE), which has always been a minefield. When COVID-19 broke out, hospitals faced huge hurdles: they were now competing with the entire world for PPE. In a crisis, it was difficult to know which suppliers to trust.
In addition, once PPE gets into the hospital itself, a new set of challenges emerges: How should staff use it? When is PPE critical to have, and what are the best ways to dispose of it?
This IFC webinar covers:
- What are the most common mistakes that hospitals make when purchasing PPE?
- How do you vet suppliers?
- Can incorrect use of PPE affect patient outcomes?
- How to address PPE shortages and other challenges?
Speakers:
- Julia J. Rodríguez, Knowledge Management and Epidemiology Director, CEDIMAT
- Dr. Nigel Croft, Lead Author of the Technical Benchmarking Guide on PPE, BSI
- Dr. Mohammed A. Garout, Clinical Epidemiologist and Infection Prevention and Control Consultant, Saudi Arabia
- Manuel Giraldo, Lab Medicine Expert, Healthcare Quality Consultant, IFC
- Daniel Tugume, Human Resource Manager, Nakasero Hospital, Kampala Uganda
- Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC
Proper protocols for hospital laundry are critical preventing the spread of viruses, bacteria and pathogens. However, sometimes staff forget that laundry management is a part of patient safety. It is often an afterthought, seen as secondary to the immediate tasks at hand. After all, there are more pressing issues to deal with.
This IFC webinar covers:
- What are the most common mistakes that hospitals make when dealing with laundry, and how do we reduce them?
- What are the top tips to ensure that staff follow procedures for linen management?
Panelists:
- Dr. Chukwudi Robert Ochuba, Clinical Director, Lily Hospitals
- Gaurav Loria, Group Chief Quality Officer & Head Operations, Vice President, Apollo Hospitals Group
- Abdul Manzoor Ahmed, Healthcare Quality and Patient Safety Consultant, IFC
- Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC
As an administrator, have you ever wondered how your hospital is actually doing? Compared to others, are you overperforming, or underperforming – and why does it even matter?
If performance is meeting or exceeding expectations, patients receive better treatment. Equipment is used at its full capacity, and staff perform well. The hospital gains market share. For investors, whose goal is both efficiency and quality, the hospital becomes the partner of choice.
IFC asked 48 healthcare facilities globally to measure over 200 indicators and analyzed performance data. The result? Valuable insights and literal “gold dust” for hospital operators.
This IFC webinar covers:
- Why did the IFC launch this benchmarking initiative?
- What were the main findings?
- How can you act on the insights and lessons learned?
Speakers:
- Charles Dalton, Senior Health Specialist, IFC
- Dr. Eduard Lotz, Chief Operating & Clinical Officer, Abdali Medical Center
- Emmett Moriarty, Managing Director, Ennismore Advisory Ltd
- Dr. Tim Morgenthaler, M.D., Sleep Medicine Specialist, Mayo Clinic
- Dr. Elikem Tamaklo, Managing Director, Nyaho Healthcare Limited
Hippocrates, the father of medicine, said: “Let food be thy medicine and let thy medicine be food.” This was almost 3,000 years ago but it is still true today. However, in the modern world, some hospitals consider food and its safety secondary to patient care. Doing so can be costly – and even deadly. After all, there are more pressing priorities: prescriptions, treatment, and pressure to get patients out the door.
There are countless issues around food safety, as medical facilities struggle to understand the role food plays in a patient’s healing journey.
This IFC webinar covers:
- What are the most common mistakes that hospitals make in the kitchen?
- What are the most important principles of food safety and hygiene?
- How are unsafe practices in the kitchen related to patient outcomes?
- What is the role of food in a patient’s recovery?
- How can we reduce the risk of food-associated incidents?
Speakers:
- Prof. Hamzah M. Alqadiri, Professor of Food Microbiology, The University of Jordan
- Dr. Joan Osoro-Mbui, Chief Operations Officer, MP Shah Hospital, Kenya
- Natia Mgeladze, MD, PhD, Global Lead, Food Safety Advisory, IFC
- Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC
Monitoring the quality of healthcare is impossible without the use of clinical indicators. These indicators create baseline frameworks that help hospitals prioritize and improve processes. What is the end result? Better results and improvements in a patient’s condition.
This IFC webinar covers:
- What classifications of outcomes exist? (“The five Ds” and other)
- How to select and adjust clinical indicators for the needs of a specific facility
- How to analyze and benchmark clinical outcomes
Speakers:
- Prof. Anupam Sibal, MD, Group Medical Director, Apollo Hospitals Group
- Michael Giuliano, Executive Director, ACHS International
- Dr. Neo Tapela, Chief Scientific Officer, VP (Outcomes Research), ICHOM
You can’t improve what you can’t measure. Medical facilities around the world frequently struggle to measure the quality of the care they deliver. An even greater challenge is making good use of data once it’s collected.
In this IFC webinar you can learn:
- How to select useful measurements and indicators
- What primary data sources to use
- How to analyze data effectively
- How to use data to communicate with senior leadership
Speakers:
- Aafke de Graaff, Head of SafeCare, PharmAccess Foundation
- Dr. Anand R, Head of Quality, Manipal Health Enterprises
- Dr. Ajibike Oyewumi, MD, Healthcare Quality and Patient Safety Expert, IFC
A well-balanced culture of accountability is important for the implementation of quality standards in clinics and hospitals. At some medical facilities, staff are afraid to make and admit mistakes, and these cannot then be analyzed. Others nurture openness, but blame-free should not be the same as responsibility-free.
In this IFC webinar you can learn:
- How to shift from a shame-and-blame to a just-and-safe culture
- Who is accountable for an error: staff or system
- How encourage staff to speak up and create openness
- How to ensure respect for each other, regardless of position
Speakers:
- Gunnar Németh, PhD, Co-Founder and Chairman of the Board at Stockholm Center for Spine Surgery, Europe
- Eric Woo, ECRI’s Regional Director, Asia Pacific Region
- Dr. Olujimi Coker, CEO of Lagoon Hospitals, Lagos, Nigeria
In Part II we will continue discussing the IPSG implementation challenges. According to WHO, unsafe surgical care complications occur in up to 25% of inpatient cases. IFC’s quality assessment shows that every third surveyed hospital has zero awareness about high-alert medications management requirements. 38% of all general medicine cases involve a communication failure*.
All these facts show the importance of IPSG implementation. But while we try to break through the challenges in their implementation, many questions arise as to how to do it:
- How to adapt the WHO Surgical Safety checklist?
- How to increase staff engagement in surgery Sign In/Time Out/Sign Out?
- How to store and administer high-alert medications safely?
- How to decrease the risk of verbal orders for the patients?
Speakers:
- Jacqui Stewart, CEO of The Council for Health Service Accreditation, Southern Africa, COHSASA
- Dr. Zeenat Sulaiman Khan, Regional CEO AKHS-EA, Global Head of Quality, Clinical Programs and Projects, Aga Khan Health Services, JCI Consultant
- Dr. Ajibike Oyewumi, MD, Certified Professional in Healthcare Quality, Quality Improvement Consultant, IFC
- Julia Khalimova, Healthcare Quality, and Patient Safety Expert, IFC
This webinar covers the following patient safety goals:
- Ensure safe surgery
- Improve the safety of high-alert medications
- Improve effective communication
The International Patient Safety Goals (IPSG) are widely known around the world, but their implementation is uneven. Based on IFC’s quality assessments in developing markets, nearly every second hospital has used wrong patient identifiers, only five percent of hospitals have carried out hand hygiene programs fully, and none have executed fall prevention cohesively. Many practical questions arise as medical facilities struggle with comprehensive IPSG implementation:
- Can bed/ward numbers be a reliable patient identifier?
- Can hand disinfection replace handwashing?
- How to screen out-patients for fall risk?
Speakers:
- Dr. Ashraf Ismail, Chairman, General Authority for Healthcare Accreditation and Regulation, GAHAR
- Joseph Williamson, DMS, Maternal-Fetal Sonologist, Healthcare Quality Consultant, IFC
- Faith Muigai, CEO and Founder, BridgeWell Health
- Julia Khalimova, Healthcare Quality, and Patient Safety Expert, IFC
This webinar covers the following patient safety goals:
- Identify patients correctly
- Hand hygiene
- Preventing falls
Hospitals often have infrastructure challenges if:
The webinar covers the following topics relating to policy implementation:
- their buildings are old and were designed with outdated requirements;
- their facilities are not purpose-built and were converted from a business center, hotel, or residential building;
- no refurbishment has taken place for many years;
- the range of services has been expanded in the existing layout.
Speakers:
- Dr. Abdullah M. Sharaf, Regional Operations Director Magrabi Hospitals and Centers, Egypt
- Dr. Sachin Wagh, Medical Planner & Hospital Design SME Strategic Knowledge Solution, India
- Dr. Moataz El-Zemaity, Chief Medical Officer at Children Cancer Hospital, Egypt
- Julia Khalimova, Healthcare Quality, and Patient Safety Expert, IFC
This webinar covers next questions:
- What solutions can be effective?
- Is rebuilding the only solution?
- Should you restructure the old facility or can you find less expensive but effective solutions?
Now that we know why policies and procedures are important, and we already know how to create them comprehensively, let’s move from design to implementation. What do you need to successfully implement policies and procedures? How do you make staff acquainted with a new policy? How do you overcome employee resistance? And how do you measure implementation success? There are many questions ... We are giving the answers on IFC’s webinar.
The webinar covers the following topics relating to policy implementation:
- How to start
- Role of leadership
- How to boost staff engagement
- How to measure success
Speakers:
- Dr. Tobias Schilling, Physician, Founder, and CEO of Hannover-Medical.Management
- Dr. Yasser Mohamed Ahmed AL-Sayed, Head of Nuclear Medicine Unit, Al-Borg Scan
- Dr. Ajibike Oyewumi, Quality Improvement Consultant at IFC, ex-Quality Director
- Julia Khalimova, IFC's leading Health Quality Expert
Why do we need policies and procedures in healthcare facilities? What is the difference between a policy and a procedure? What are the requirements for developing a policy on policies? What should be included and what should not? If we ‘copy-paste’ a policy from another hospital, would it help or complicate? What will work better: a two-page policy vs a 62-page policy? So many questions… But we have the answers!
The webinar covers the following topics:
- Developing a policy on policies that will meet JCI expectations
- Understanding the process for developing a policy
- Discussing key methods for managing policies and procedures
- Reducing the human factor and not losing the process when staff are leaving
- Answering frequently asked questions on designing effective documents
Speakers:
- Francine Westergaard, MSN, MBA, RN, Principal Consultant JCI
- Marale O. Atechian, PharmD, Ms, CPHQ, Principal Consultant JCI
- Dr. Ajibike Oyewumi, Quality Improvement Consultant at IFC, ex-Quality Director
- Julia Khalimova, IFC's leading Health Quality Expert
Panelists:
- Dr. Ashraf Ismail, Chairman, General Authority for Healthcare Accreditation and Regulations (GAHAR)
- Dr. Magdy Bakr, Advisor to the Chairman of the General Authority for Health Care on Technical Affairs and Health System Consultant, World Health Organization
- Dr. Khaled Samir, Board Member of Private Sector Healthcare Providers, CEO, Dar EI Oyoun Hospitals
- Dr. Hend El Sherbini, CEO, Integrated Diagnostics Holdings
- Mohamed Azab, CEO, Seha Healthcare
- Daniel Vinas, Partner, Mediterrania Capital Partners
Moderator:
- Walid Labadi, IFC Country Manager for Egypt, Yemen and Libya
In 2020, the average staff turnover rate in the United States’ healthcare sector reached 20 percent, up from 16 percent four years earlier. Indeed since 2015, the average hospital turned over 89 percent of its workforce. Healthcare staff turnover is a serious issue affecting both the continuity and quality of medical services, and increasing providers’ costs.
Discussion Topics:
- Why do healthcare employees leave, and why do they stay?
- How to best engage with employees?
- Examples of successful staff retention and development programs.
- Succession planning to keep knowledge and skills inside, even if an employee leaves.
Speakers:
Learn from practitioners who have implemented staff retention best practices in their hospitals:
- Amr Abdelwahab Osman, Senior Partner - LOGIC Consulting
- Dr. Zeeshan-Bin Ishtiaque, Chief Medical Officer, Shifa International Hospitals
- Joseph Williamson, DMS, Healthcare Consultant, Maternal-Fetal Sonologist, IFC
The webinar was moderated by Julia Khalimova, IFC’s leading Health Quality Expert.
Watch Video Recording
Decontaminating medical devices and tools prevents the transmission of disease and ensures the safety of your patients and staff. Yet healthcare facilities in emerging markets often have sterilization processes that lead to complications and additional costs for patients. Learn from practitioners who have implemented best sterilization practices in their hospitals.
Discussion Topics:
- What are the risks of not sterilizing correctly?
- How to set up sterilization processes to avoid complications?
- How to adapt the requirements to a low resource setting?
- How to evaluate the effectiveness of sterilization processes?
Speakers:
Learn from practitioners who have implemented best sterilization practices in their hospitals:
- Dr. Ajibike Oyewumi, Quality Improvement Consultant, IFC, ex-Quality Director, Lagoon Hospitals (Nigeria)
- Amanda Slagle, Quality Director, Nyaho Medical Centre (Ghana)
- Dr. Sachin Wagh, Medical Planner & Hospital Design SME, Strategic Knowledge Solution (India)
The webinar was moderated by Julia Khalimova, IFC’s leading Health Quality Expert.
Watch Video Recording
Are your imaging practices safe? Can you expand your radiology operations without exposing staff, patients and your medical facility to unnecessary risks? The radiation exposure from a single PET CT scan is equal to eight years of natural background radiation. But physicians, radiologists, and patients underestimate radiation risk in diagnostic imaging and do not always manage it properly. Frequent changes in hospital teams and ineffective local policies add to the deficit of radiology safety standards.
Discussion Topics:
- How to build safer infrastructure and implement clinical guidelines and protocols that enhance patients' radiology experience?
- How to grow operations through better three-way communication: Physician-Radiologist-Patient?
- What are the principles of effective and safe Tele-Radiology practice?
Speakers:
- Joseph Williamson, DMS, Healthcare Consultant, Maternal-Fetal Sonologist, IFC
- Thapelo Motshudi, MD, Specialist Radiologist, Founder, and Managing Director, Motshudi Bergman Ross Radiologists
- Nooraiysha Lewis, RVT, Healthcare Consultant, Clinical Vascular Specialist, IFC
The webinar was moderated by Julia Khalimova, IFC’s leading Health Quality Expert.
Watch Video Recording
Hospitals strive to employ the best medical practitioners at your hospital. They are knowledgeable and have years of experience in their field. However, it always takes a medical team to treat a complicated condition. The medical staff needs to join their efforts, knowledge, and skills, and clinical guidelines can set a path for successful diagnostics and treatment.
Discussion Topics:
- How to implement clinical guidelines at hospitals? What are the implementation challenges and how to handle them?
- How to take the best from private medical practice and structured hospital approach?
- How to apply a multidisciplinary approach to ensure the right diagnosis and effective treatment?
Speakers:
Practitioners from leading healthcare facilities with strong experience in the implementation of clinical guidelines and multidisciplinary approach shared their insights:
- Dr. Stacey Rizza, Executive Medical Director for International Practice, Mayo Clinic, USA
- Dr. Mohamed Hablas, CEO, Saudi German Hospital Cairo, Egypt
- Ibrahim Ellakany, Chief Quality Officer, Saudi German Hospital Cairo, Egypt
- Iciar Vaquero, Chief Strategy Officer, Abdali Hospital, Jordan
The webinar was moderated by Julia Khalimova, IFC’s leading Health Quality Expert.
Watch Video Recording
Medical laboratories account for only 3-5 percent of a medical facility’s total budget, but the results of laboratory tests impact at least 70 percent of all medical decisions. High rates of error occur in the pre-analytic phase of testing, but the distribution of errors varies widely among institutions, settings, and types of tests.
In this webinar, medical laboratory leaders with extensive experience of implementing international, evidence-based laboratory standards shared their recommendations and responded to questions to help improve the quality and effectiveness of laboratory services.
The webinar covered the following topics:
- Common errors in medical laboratories related to mislabelling, transfusion medicine, and transcription, and how to prevent them
- Producing reliable results and building confidence from physicians and customers
- A laboratory’s Quality Journey, from basic steps to receiving international accreditation
Presenters included:
- Dr. Marwa Mowafy, Group Regional Accreditation & Certification Director, Integrated Diagnostics Holdings (Egypt)
- Emmanuel Omohan, Group Head, Laboratory Services, Lily Hospitals (Nigeria)
- Manuel Giraldo, Department of Laboratory Medicine at North York General (affiliated to University of Toronto, Canada)
Watch Video Recording
IFC’s IQ-Healthcare team and SafeCare brought together quality professionals from leading hospital groups around the world to discuss:
- The challenges of managing the consistency of quality in holding structures
- Building interaction between corporate and facility quality teams
- Setting clear standards and evaluation criteria across holding structures
- Tips for data collection and analysis, and establishing KPIs and incentives
- Communication, staff training and knowledge transfer from leaders to followers
Speakers included:
- Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group (India)
- Wafaie H. El Sakkary, Corporate Strategic Quality & Accreditation Director, Magrabi Hospitals and Centers (Saudi Arabia)
- Dr. Zeenat Sulaiman Khan, Global Coordinator- Quality, Aga Khan Health Services
Watch Video Recording
IFC’s IQ-Healthcare team and SafeCare hosted a discussion to learn from the experienced leaders and practitioners from different countries:
- How to successfully set a Quality Team?
- How to turn a plan into action?
- What structures and processes are required for quality improvement?
- What are the most impressive solutions and the most frequent mistakes in addressing quality?
- How can senior management influence quality improvements?
Watch Video Recording
In this webinar, healthcare professionals from the leading hospitals discussed:
- Safety measures to drop, safety measures to keep, safety measures to add
- Protection methods while restoring patient flow and patient confidence
- Impact of pandemics on costs and revenues
- Ideas for better performance and financial viability with limited resources
Webinar speakers included:
- Dr. Sudhakar Jayaram, ex-CEO of Mediciti Hospital in Nepal
- Dr. Tobias Schilling, c/o Hannover Medical School
- Dr. Zeeshan Bin Ishtiaque, Medical Director, Shifa International Hospitals (Pakistan), JCI International Physician Surveyor
- Dr. Zia Ur Rehman, CEO of the North-Western General Hospital in Pakistan
Watch Video Recording
This webinar explored the tools that can help a health care facility perform better now and let it envision operational reality after the crisis. Murat Kucukkaya, Managing Director of Joint Commission International (JCI) Middle East and Africa and WAI NG, Principal Consultant of Infection Prevention and Control of JCI, presented his organization’s on-line education module on infection prevention and control. JCI Navigator is a new approach to empower health systems, regardless of their quality maturity, to make progress in providing safer patient care.
Part 1 | Enhancing Safety during Pandemic and Preparing to Post-COVID Reality
Part 2 | Enhancing Safety during Pandemic and Preparing to Post-COVID Reality
Q&A Session
This webinar was held together with Ribera Salud—a leading Spanish integrated healthcare provider. To admit over 1,500 in-patients with COVID-19 in Spain, Ribera Salud had to very quickly double ICU and in-patient capacity in some of its hospitals, and trained over 5,000 professionals to fight the virus and stay safe at the same time. To date, contamination rates among staff has been very low. Ribera Salud introduced new healthcare delivery models such as Hospital at Home and Health Portal to support patients with confirmed COVID-19. Ribera Salud’s Alberto de Rosa, CEO, and Dr. Elisa Tarazona, COO, addressed the following topics:
- How to adapt hospital facilities to pandemic situation
- How to change organization’s clinical protocols to provide efficient response for the pandemic
- How to protect healthcare professionals
- How to plan and allocate resources (staff, protective means, medications, equipment, beds) and address shortages
- How to work with community and other healthcare providers (nursing homes, outpatient facilities, home care, etc.)
Part 1 | COVID-19: Safer Operation at Peak Capacity
Part 2 | COVID-19: Safer Operation at Peak Capacity
Dr. Jifang SHENG, the Director of the Department of Infectious Diseases at The First Affiliated Hospital of Zhejiang University School of Medicine ("FAHZU") and a member of the expert team for COVID-19 prevention and control of China's Zhejiang Province, together with her colleague, Dr. Junwei SU, shared their first-hand clinical experience in managing the COVID-19 outbreak. FAHZU is one of the top 10 hospitals in China and its team has handled many of the COVID-19 cases in Zhejiang province. Zhejiang province is one of the biggest provinces in China with a population of around 57 million, and has the fourth largest number of confirmed COVID-19 cases in China at 1,243 as of March 26, 2020. FAHZU has not experienced any COVID-19-related death or any infection among its medical personnel. Dr. Sheng, and her team who managed the fever clinic, the contaminated zone and staffing, addressed the following topics:
- What MUST hospitals do to be prepared
- What MUST staff in each zone know and how to be prepared
- What MUST staff know to prevent infection and stay healthy
- HOW to increase probabilities of correct diagnosis
Part 1 | Frontline Lessons from China: COVID-19 Hospital and Clinical Preparedness
Part 2 | Frontline Lessons from China: COVID-19 Hospital and Clinical Preparedness
Errare humanum est – you can only avoid mistakes if you sit and do nothing. This webinar explored practical, creative, and proven solutions to organizing incident reporting and analyzing it for better patient safety.
- How to engage staff to encourage incident reporting?
- How to classify incidents and structure information flow for each category?
- How to analyze incidents and organize follow-up measures?
The discussion was led by Julia Khalimova, IFC Specialist in Healthcare Quality and Patient Safety, and Maram Abu Alhaija'a, Quality Management and Development Director of Istishari Hospital in Jordan.
Part 1 | Incident Reporting: How to Turn Mistakes into Progress
Part 2 | Incident Reporting: How to Turn Mistakes into Progress
Q&A Session
Julia Khalimova, IFC Specialist in Health Care Quality and Patient Safety, summarizes what IPSG is about.
Fatima Javed, Fatima Javed, Corporate Assistant Director on Total Quality Management of Al Abeer Medical Group in Saudi Arabia, tells how the Group addressed each standard and what are the key principles that you need to keep in mind, and what do you do when two accreditation agencies view the same standard differently.
Dr. Zeeshan Bin Ishtiaque, Medical Director of Shifa International Hospitals in Pakistan and a JCI International Physician Surveyor, uses his own experience to advise on structuring IPSG compliance work in a facility – from diagnostics to results measurement.
Faith Muigai, SafeCare Regional Director, and other speakers respond to questions that were asked during the webinar.
Julia Khalimova, IFC Specialist in Health Care Quality and Patient Safety, discusses what it takes to lobby the changes and what results those changes bring.
Sudhakar Jayaram, CEO of Mediciti Hospital in Nepal, talks about the challenges that his hospital faced with quality improvements and explains ways to manage excessive visits from relatives of patients.
Faith Muigai, SafeCare Regional Director, shares her experience as a hospital manager and advises on staff retention
Q&A Session
