Stakeholder Engagement

Addressing Grievances From Project-Affected Communities (September 2009) [PDF]

Grievance mechanisms are an important part of IFC's approach to requirements related to community engagement by clients under the Performance Standards. This Good Practice Note provides expanded guidance for companies on the grievance management pillar of stakeholder engagement. It provides guidance on basic principles and general process steps that organizations from any sector and of any size should take into account when dealing with concerns and complaints from affected communities. The document also includes examples from private sector projects of IFC clients around the world, ranging from large oil, gas, and mining projects to medium and small manufacturing companies. This publication is intended to benefit practitioners working on community and social development issues in a developing country context.

44 pages | © 2009 IFC | Complimentary

---

Stakeholder Engagement: A Good Practice Handbook for Companies Doing Business in Emerging Markets (May 2007) [PDF]

The Handbook draws on IFC's own learning as well as the current thinking and practices of our client companies and other institutions to provide the good practice "essentials" for building and sustaining constructive relationships over time as a means of risk mitigation, new business identification, and enhancing development outcomes.

The Handbook offers new and detailed guidance in a number of areas, including gender, indigenous peoples, grievance mechanisms, sustainability reporting, management functions, and the integration of stakeholder engagement activities with core business processes. The publication will be made available in French, Spanish, Portuguese, Chinese, Arabic and Russian as of July 2007 to facilitate use by our regional offices and clients.

201 pages | © 2007 IFC | Complimentary

This publication is also available in the following languages:
Español | Français | Português | 简体中文 | русский



For easier downloading, the report is provided both in its entirety and by individual sections (all are PDF documents):

Full Report

Cover Information
Table of Contents
Appendices
Acknowledgements

Part One: Key Concepts and Principles of Stakeholder Engagement
- Stakeholder Indentification and Analysis
- Information Disclosure
- Stakeholder Consultation
- Negotiation and Partnerships
- Grievance Management
- Stakeholder Involvement in Project Monitoring
- Reporting to Stakeholders
- Management Functions

Part Two: Integrating Stakeholder Engagement with the Project Cycle
- Project Concept
- Feasibility Studies and Project Planning
- Construction
- Operations
- Downsizing, Decommissioning, and Divestment

---

Doing Better Business Through Effective Public Consultation: A Good Practice Manual (November 1998) [PDF]

A publication providing practical, "how to" guidance for IFC clients and the private sector in planning and carrying out public consultation activities. The Manual offers advice on managing the expectations of local communities, tailoring consultation to a private sector context, and encouraging consultation between companies and their local stakeholders throughout a project's lifecycle.

74 pages | © 1999 IFC | ISBN0-8213-4342-4 | $25 | Order this publication

This Good Practice Manual is also available in French and Spanish:
Download Français [PDF - Text only] | Download Español [PDF - Text only]