The Experience of Singapore, What Could be Replicated? (view presentation)
Chris Tan Gek Huat
Former Director of Singapore’s Customs and Excise Department and
Satvinder Singh
Regional Director for the Americas, International Enterprise Singapore
Senegal, Why Technology is Not Enough to Deliver Results (view presentation)
Ibrahima Diagne
General Manager, GIE GAINDE 2000
How Guatemala Managed Automation of Border Control Systems: Lessons for Aspiring Automators (view presentation)
Carolina Roca
Guatemala's Tax Administration Superintendent
FIAS Annual Report Fiscal Year 2009
A Handbook for Tax Simplification
Stakeholder Management in Business Registration Reforms - Lessons from 10 Countries
Lessons for Reformers: How to launch, implement and sustain Regulatory Reform
Investment Promotion Essentials: What Sets the World's Best Investment Facilitators Apart From The Rest 
A Rough Guide to Investment Climate Reform in Conflict-Affected Countries
Global Investment Promotion Benchmarking 2009
Local Taxes, Regulations, and the Business Environment: Finding the Right Balance
Introducing the Value-Added Tax: Considerations for Implementation
Tackling Corruption through Tax Administration Reform
Linking Business Tax Reform with Governance: How to Measure Success
Small Business Taxation: Reform to Encourage Formality and Firm Growth
Regulatory transformation in Mexico, 1988-2000
Regulatory transformation in Australia, Italy, and United Kingdom
Regulatory transformation in Hungary, 1989-1998
Regulatory transformation in the Republic of Korea
Review of the Dutch Administrative Simplification Programme