|
 |
|
| Dispute Resolution Specialist (Office of the CAO) - 091808 |
Basics | Job #: | 091808 | | Title: | Dispute Resolution Specialist (Office of the CAO) | | Job Stream: | Other | | Location: | Washington, DC | | Close Date: | 06-Nov-2009 |
| Background / General description: | | The Office of the Compliance Advisor/Ombudsman (CAO) is an independent office reporting directly to the President of the World Bank Group. The post of the CAO was established in 1999. The mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA) to address complaints of people affected by projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of projects in which these institutions play a role.
The CAO has three roles:
Responding to complaints by persons who are affected by projects and attempting to resolve the issues raised, using a flexible, problem solving approach (The Ombudsman Role)
Providing independent advice to the President and senior management of IFC/MIGA (The Advisory Role)
Overseeing audits of IFC s and MIGA s social and environmental performance, both on systemic issues and in relation to sensitive projects (The Compliance Role) | Duties and Accountabilities: | | The CAO seeks one professional for the Ombudsman role within the CAO, working with the other specialists and CAO consultants on the Ombudsman team The Specialist will assist and undertake a range of functions, including but not confined to the following:
- Organize and administer complaint processing on specific complaints before the CAO, including liaising with complainants, managing investigation processes, document collection and processing, and report writing.
- Working with the Principal Specialist and consultants, help develop dispute resolution design in response to specific complaints.
- Help build a CAO database of local and international consultants skilled in field investigation, appraisal and review techniques, and problem-solving and conflict resolution.
- Manage mediation and other dispute resolution processes relating to specific complaints.
- Further develop a system for tracking implementation of decisions made and undertakings given.
- Contribute to CAO s information dissemination and communications work. | Selection Criteria: | | - Proven experience in the field of dispute resolution related to private sector investment in developing countries as a mediator, negotiator or in similar role.
- Some knowledge of the World Bank Group (not necessarily gained from within the Group).
- Experience in working with local communities in the developing world.
- Proven problem-solving skills.
- Comfortable working in pressured environment with issues of ethics and integrity at forefront of work.
- Sensitivity and clarity in writing, communication and other inter-personal skills.
- Fluency in English, with Spanish, French or other languages an asset.
- Ability to work harmoniously in small teams.
- In common with all professionals in the CAO:
A broad knowledge of issues involving sustainable development.
A proven capacity for being an independent thinker and self-starter.
A sensible and balanced professional approach, with good judgment of people and developmental situations. |
| |
| |
| |
