Welcome to Compliance Advisor Ombudsman

Compliance Advisor Ombudsman

Email: cao-compliance@ifc.org
Tel: 202 458 1973
Fax: 202 522 7400


	CAO India Outreach December 2008 - The CAO will be in India for outreach to civil society organizations in December 2008. Three workshops will be held in New Delhi (Dec 5), Kolkata (Dec 9), and Bangalore (Dec 12). For more information, please contact: cao-compliance@ifc.org Philippines - Ambuklao-Binga Hydroelectric November 2008 - CAO has published an update on the complaint related to the Ambuklao-Binga hydroelectric project in the Philippines. BTC Pipeline November 2008 - Currently, the CAO has three open complaints on the BTC pipeline: Vale 4 and 5 (CAO Ombudsman); and Naokhrebi (under appraisal, CAO Compliance). See the BTC Complaints Tracker for more information CAO Annual Report 2008 October 2008 - CAO has published its 2008 Annual Report providing an overview of its activities in FY2008. The report is available for download in English and Spanish, and in hard copy, by request. CAO Advisory Notes 2008 October 2008 - CAO's three new Advisory Notes - on project-level grievance mechanisms, participatory water monitoring, and project-level development impact reporting - are available for download or in hard copy by request. .

Welcome to the Office of the Compliance Advisor Ombudsman (CAO), the independent recourse mechanism for the private sector arms of the World Bank Group:

International Finance Corporation (IFC); and

Multilateral Investment Guarantee Agency (MIGA)

This website provides information on how to file a complaint to the CAO if you believe you are, or may be, negatively affected by an IFC or MIGA project.

Active ombudsman complaints and compliance audits can be tracked on their individual webpages. All CAO public documents for closed complaints, audits, and advisory projects are located in the archive.

NOTE: If you are affected by an International Bank for Reconstruction and Development (IBRD) or International Development Association (IDA) project, please contact the Inspection Panel.

How to File a Complaint

Click here for information on how to file a complaint to the CAO.

NEW! CAO Annual Report 2008

Review of CAO activities in Fiscal Year (FY)2008. Available in English and Spanish.

CAO Operational Guidelines

For information on how the CAO works, please refer to our revised Operational Guidelines 2007, available in seven languages.

Make Your Voice Heard: Working with the CAO

Leaflet on filing a complaint with the CAO, available in ten languages.

Last updated: 11/20/2008

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